The Principal

Twenty years in. Still doing the work.

With 20+ years leading post-sale strategy for Fortune 100 and high-growth SaaS organizations, I help companies stop losing customers they worked hard to win — and build the operational foundation to grow what they have.

The Philosophy

Strategy is the easy part.

Great strategy means nothing without the operational muscle to execute it. I embed directly with your leadership team to build the post-sale retention systems that stabilize revenue and create the conditions for sustainable growth.

That means aligning customer success with operational reality — turning churn into a solvable problem and putting the right structures in place so your organization can scale without losing its most valuable asset: the customers you already have.

The Background

20+

Years of executive leadership

Depth of experience. Bias toward action.

My background combines academic rigor with 20+ years of hands-on leadership in enterprise customer operations — specializing in customer lifecycle management, operational transformation, and building teams that perform.

Based in San Clemente, California, I work with select organizations across the United States to deliver immediate, senior-level impact without the cost or delay of a traditional executive search.

Chapman University MBA, Magna Cum Laude, Entrepreneurship concentration

Get in Touch

Ready to put experience to work?

Whether you need strategic direction, operational leadership, or both — let's start with a conversation.